Widerrufsrecht
At CARDER, we want you to love your jewelry. If you’re not completely satisfied with your purchase, we’re here to help.
Eligibility for Returns
You may return your item(s) within 14 days of delivery for a refund or exchange. Items must be unused, unworn, and returned in their original packaging with all labels and tags intact.
We reserve the right to deduct a reasonable amount from your refund if the item or packaging shows signs of use or damage.
Return Process
To initiate a return or exchange, please email our support team at support@car-der.com with your order number and reason for return. We’ll provide return instructions within 1–2 business days.
Return Shipping
Return shipping costs are the responsibility of the customer, unless the item is defective or we sent the wrong item. We do not refund original shipping fees.
Refunds
Once your return is received and inspected, you’ll be notified by email. Approved refunds will be issued to your original payment method within 7 business days. Please note that it may take additional time for your bank to process the refund.
Exchanges
Exchanges are possible if the requested item is in stock. Please indicate this when contacting support to initiate your return.
Returns on Sale Items
Items purchased on sale can be returned, but will be refunded in the form of a gift card (store credit) with no expiration date.
LIFETIME WARRANTY
All CARDER jewelry is covered by our Lifetime Warranty. If your item fades or breaks due to a production defect, we’ll gladly replace it or issue store credit.
To make a claim, email support@car-der.com with your order number, a photo of the item, and a short explanation of the issue.
This warranty covers:
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Fading/discoloration of the jewelry
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Breakage caused by a production defect
This warranty does not cover:
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Lost or stolen items
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Accidental or intentional damage
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Normal wear and tear
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Damage caused by third parties
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Watches (only jewelry is covered)
Our fair use policy applies to all claims to ensure a fair experience for all customers.
QUESTIONS?
If you have any questions about our Return Policy or Lifetime Warranty, feel free to contact us at support@car-der.com. We're happy to help.